Privacy Policy 9gk — Your Personal Data Protection

9gk takes our responsibility to protect every user's privacy seriously. As an online gaming platform operating in Malaysia, we understand the importance of the trust you place in us when submitting personal information during registration and platform use.

This Privacy Policy explains in detail the types of data we collect, why we need it, how we use it, and the security measures we take to protect it. We believe transparency is the foundation of trust, so we have written this in plain language that is easy for our users in Malaysia to understand.

This policy applies to all information collected through the 9gk.app website, the 9gk mobile app, and all our official communication channels. If you are a parent or guardian who has discovered that your underage child is using this platform, please contact us immediately as we do not permit users under the age of 18.

We only collect data that is strictly necessary to operate our services safely and efficiently. The following are the categories of data we may collect:

We never collect sensitive data such as health information, religious beliefs, or political views. All financial data collected is stored in encrypted format and is never shared in its original form.

Your personal data is collected through several different methods, depending on how you interact with the 9gk platform:

• Account Registration: Information you enter during the registration process, such as your name, email, and phone number.
• Identity Verification (KYC): Documents you submit for verification purposes, such as copies of your identification card and bank statements.
• Financial Transactions: Information automatically collected when you make a deposit or withdrawal.
• Platform Usage: Activity data collected automatically via cookies and tracking technologies when you browse and play on the platform.
• Customer Support: Information you provide when contacting our support team via Live Chat or email.
• Device & Location: Basic technical data such as IP address and device type collected automatically for security purposes.

9gk uses your personal data only for legitimate and transparent purposes. We do not use your data for any purpose other than those stated below without your prior consent:

• Processing account registration and verifying your identity through the required KYC process.
• Processing deposits, withdrawals, and all financial transactions securely and accurately.
• Providing responsive and effective customer support.
• Sending important notifications related to your account, transactions, and service updates.
• Monitoring platform activity to detect and prevent fraud, money laundering, and abuse.
• Complying with legal and regulatory obligations applicable to our operations.
• Improving the user experience based on usage patterns and feedback.
• Sending promotional information and exclusive offers — only if you have consented to receive them.

9gk does not sell your personal data to any third party. However, in certain situations, we may need to share your information with the following parties for legitimate operational purposes:

• Payment Providers: Financial information required to securely process your deposits and withdrawals through approved payment gateways.
• Game Providers: Minimum data required by third-party game providers to operate games on our platform.
• Identity Verification Services: KYC data shared with licensed identity verification providers to meet compliance requirements.
• Legal Authorities: Where required by law, court order, or a valid request from a law enforcement agency.
• Analytics Services: Anonymized data used to understand usage patterns and improve our services.

All third parties working with 9gk are bound by strict data protection agreements and are required to comply with security standards equivalent to or higher than our own.

We invest seriously in security infrastructure to ensure your data is always protected. Key security measures we have implemented include:

• 256-bit SSL encryption for all data transmitted between your device and our servers.
• Passwords are stored using one-way hashing methods that cannot be decrypted.
• Two-factor authentication (2FA) is available and encouraged for all accounts.
• 24/7 continuous security monitoring by our internal security team.
• Regular penetration testing by independent third-party security experts.
• Layered access control — only authorised staff may access user data.
• Regular data backups at secure, offsite locations to ensure continuity of service.

9gk retains your personal data for as long as necessary to fulfil the purpose for which it was collected, or as required by applicable law. Generally:

• Active Account Data: Retained for the duration of your active account plus 5 years after account closure for compliance purposes.
• Financial Transaction Records: Retained for a minimum of 7 years in accordance with Malaysia's financial legal requirements.
• KYC Documents: Retained for the duration of the active account period and 5 years after closure.
• Log & Technical Data: Retained for 12 months for security and troubleshooting purposes.
• Support Communication Records: Retained for 2 years from the date of last interaction.

Once the retention period expires, your data will be securely deleted or converted to an anonymized format that cannot be linked to any specific individual.

Under Malaysia's Personal Data Protection Act 2010, you have the following rights regarding your personal data held by us:

To exercise any of the above rights, contact our Data Protection Officer (DPO) team. Requests will be processed within 14 business days of receipt.

9gk uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you browse our website.

• Essential Cookies: Required for core platform functions such as login, game sessions, and security. Cannot be disabled.
• Performance Cookies: Collecting anonymised data on how users interact with the platform to help us improve our services.
• Functional Cookies: Remembering your preferences such as language and display settings to provide a more personalised experience.
• Analytics Cookies: Helping us understand overall platform traffic and usage patterns in a non-personally identifiable format.

You can manage or block certain cookies through your web browser settings. However, blocking essential cookies may affect platform functionality. Note: Cookie settings do not affect cookies required for account security.

9gk reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Each new version will be published on this page with a clear update date.

For significant amendments that affect your privacy rights, we will notify you via an in-account notification or your registered email at least 14 days before the amendment takes effect. Continued use of the 9gk platform after the effective date constitutes your acceptance of the amended policy.

If you have any questions, concerns, or requests regarding this Privacy Policy or how we manage your personal data, please contact the 9gk Data Protection Officer (DPO) through the following channels:

• Email: [email protected]
• Live Chat: Available 24/7 via the chat icon at the bottom right corner of the platform.
• Response Time: We aim to respond to all privacy inquiries within 3 business days.

We are committed to addressing every privacy inquiry seriously and ensuring your rights as a user are fully respected. Your satisfaction and trust are our top priority at 9gk.